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I was trying to get a new iPhone 14 Pro from Verizon when I accidentally placed an order for the 128 gig model, while I wanted the more expensive 512 gigabyte one.
Instead of panicking about it, I composed myself and realized I needed to get this order canceled first.
I didn’t know how to cancel an order on Verizon’s store, though, and the website wasn’t really clear about it.
I found out that you can only cancel specific orders you’ve made on Verizon, and canceling regular orders is restricted to a pretty small time window.
You can only cancel an order from Verizon before it gets shipped. Cancel the order by going to the Order section in your Verizon account. Some orders that are for accessories cannot be canceled.
Verizon’s Cancelation Policy
Verizon has slightly different cancellation policies depending on what device was in your order when trying to cancel it.
In some cases, you can get the order canceled immediately after ordering and before the order is shipped, and in other cases, you might not be able to cancel at all.
Verizon’s backorder processing will only take a few hours, but it only starts when the item you ordered is back in stock.
The same goes for pre-orders, and they only start processing when the order is ready to be shipped a few days before the launch day.
You can also cancel regular orders only before 10 minutes have passed after you placed the order and only if you contact Verizon support directly.
Even though Verizon will only take a few hours to process an order, you won’t be able to cancel it by talking to support after the 10 minutes pass.
If the order cannot be canceled, which might be because the order was shipped, you can return the order or exchange it when the order is delivered.
Returns and exchanges will cost a $50 restocking fee, so try canceling the order before it ships.
You cannot cancel in-store pickup orders, but you can choose not to pick up the order, which will get canceled after three days of not picking up.
The refund will come to your account within several hours to a few days after you cancel it.
Orders that include same-day delivery or same-day delivery and setup cannot be canceled either, but you can, of course, refuse the item when it gets to your address.
How To Cancel Your Order
To cancel your order, you must be quick to get it canceled before it ships while following the steps I will be talking about carefully.
Canceling your Verizon order is pretty easy; if it is a pre-order or a backorder:
- Log in to yourVerizon account.
- Go toMy Orders.
- Find the order you want to cancel. If it can be canceled, you’ll be able to see a cancel button near the order.
- Click the button to cancel the order.
For other types of phone orders, you’ll need to contact Verizon support to get the order canceled within 10 minutes of placing the order.
This will let them cancel the order before it is shipped and save you valuable time and money.
If you want to cancel an order for an accessory, you only have a limited amount of time to contact Verizon support and get them to cancel the order.
After the window expires, which is usually 10 minutes after you place the order, you won’t be able to cancel the order but will only be able to return or exchange the item.
Officially, Verizon says they won’t cancel accessory orders made with their app or the website, but you can get them to do so if you call in.
What If I Just Want To Change My Address?
If you’re trying to cancel because you set a wrong delivery address, you don’t need to cancel the order and buy it again to change it to the correct one.
You need to be an existing customer who has made orders on the online store before to get your address changed with the help of Support.
Contact Verizon support as soon as possible before the order gets shipped; you can get the address where the order is being shipped to changed.
For new customers ordering on Verizon for the first time, you can only cancel the order or return it to Verizon if it has already shipped.
You can also choose to return or exchange the order made by mistake if it has already shipped, but the restocking fee will apply.
Verizon Shipped A Canceled Order? Here’s What You Can Do
If Verizon has shipped you an order that you have canceled, you can simply refuse delivery of the order when it gets to your address.
When the equipment is returned, you won’t be billed for whatever was in the order.
Contact Verizon to make sure that you are not billed for the order, and ask for a refund if they charged you for it.
We Need A Cancel Feature For All Purchases
It’s not just that you’re not able to cancel orders, they have a policy where any pending orders will stop Verizon from allowing you to make an upgrade.
This only makes things 10 times worse especially if you’re in the middle of upgrading all the phones you own.
I wish Verizon had expanded the ability to cancel orders for all items like you could with Amazon because customers can change their minds, and they should have the freedom to choose.
Until they implement it, there’s no other way to quickly get your order canceled, and you’ll have to call in.
If you go past the 10 minute mark, then canceling is most probably not possible anymore.
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Frequently Asked Questions
Why did Verizon cancel my order?
If Verizon canceled your order out of the blue, and didn’t give you a reason why, contact Verizon immediately.
Let them know that the order was canceled and make sure you won’t be billed for it.
How long do Verizon pick up orders take?
Verizon’s pick-up orders are usually ready the same day if the store is open.
If your store is open, but you haven’t received the notification that your order is ready, contact your store and ask if they have processed your order.
Who does Verizon use for shipping?
Verizon usually uses FedEx or UPS to ship their orders.
If you are a FedEx, UPS or USPS employee, you’ll get the package from your employer.
